FAQs (Frequently Asked Questions) remain a popular feature on many websites, not least on the University’s own site where a quick search for ‘FAQ’ brings up dozens of results.
On the surface, FAQs make sense: let’s gather together all the most popular things that people ask/look for, and put them all in the same place, so that users can browse through and hopefully find the answer to their question! There are however a few downsides to this approach:
Continue reading: Why we don’t do FAQs (Frequently Asked Questions)